Want to build relationships with your guests and improve customer retention? Create personalized digital guest experiences? Then you need a restaurant customer relationship management (CRM) system.

Restaurant CRM software helps you collect, unify, and benefit from guest data to support your business and marketing needs.

What Are the Benefits of Using CRM Software in Your Restaurant?

  • Collect guest data to create an accessible, unified database
  • Review guests’ historical orders, including previous experience ratings
  • Get access to guest analytics
  • Be able to add various integrations
  • Access to direct marketing opportunities
  • Increase retention by creating personalized restaurant experiences

Servme

Servme is an easy-to-use restaurant table management system and CRM with features including guest CRM, dedicated support, restaurant marketing platform, guest surveys, advanced integrations, PMS, enhanced reservation widget, advanced reporting, no cover fees, and auto-tags.

Pricing: Plans start at $99 per month.

Free trial: Yes, upon booking a personalized demo.

Toast

Toast is a restaurant POS and management system. Core Package starts at $69/month. Cons include weak support, no description with updates, and cover fees of $0.99.

SevenRooms

An all-in-one platform for hospitality operators. Pricing reportedly starts at $700/month. Cons: no clear pricing, limited customer support, not available on Android.

ResDiary

Online reservation system with pricing starting at $89/month. Cons: expensive integrations, complex software, poor customer service.

Eat App

Cloud-based restaurant application. Free plan for up to 30 covers; paid plans from $55/month. Cons: separate pricing for integrations, limited floor plan customization.

TableCheck

Restaurant management system with table management and reservations. Cons: only supports Apple devices, lacks adequate customer support.

OpenTable

Dual-facing restaurant management platform. Basic plan at $149/month. Cons: cover charges per seated guest, limited dining options, integration glitches.

How to choose the best CRM for your restaurant

  • Do you have a current restaurant management system?
  • Do you have a system to collect guest data?
  • Does the CRM offer customer support?
  • What kind of reports does this CRM generate?
  • What types of integrations are available?
  • Is the restaurant CRM GDPR compliant?

Use Servme’s restaurant reservation and CRM software

Servme-only features include auto-tagging, floor planning software, direct reservations via social media, and constant new features.

Try Servme’s restaurant CRM software today!