Targeted Email Campaigns
Emails that feel relevant are sent to guests before they decide where to go.
- 3-step builder
- Built-in templates
- Behavioral + loyalty-tier segmentation
Superior Guest Experiences
01. Guest
Everything the guest receives, experiences, and feels, from the first campaign to the post-visit follow-up. Four modules, one principle: the guest should feel known at every stage.
01
Targeted communications
SMS Marketing Campaigns
Timely messages are sent to guests on the device they use most: their phone.
- 3-step builder
- Built-in templates
- High deliverability
- Bulk SMS with open/CTR reporting
WhatsApp Notifications
Branded messages are sent to guests through MENA's #1 channel.
- 3-step builder
- Built-in templates
- Message preview
- Per-location branding and sender IDs
- 99% deliverability
Event Promotion
Special experiences are promoted on the channels guests already use.
- Valentine's
- NYE
- Ramadan
- Brunch
- Themed events
- Across booking channels
- Email/SMS campaign integration
Multi-channel Visibility
Venues are discoverable wherever guests happen to be searching.
- Google Reserve
- Tripadvisor
- Zomato
- Michelin Guide
- Webook
- The Chefz
- Wddk
Last-chance Booking Confirmation
A last WhatsApp message is sent to guests before the table is released.
- WhatsApp integration
Automated Post-visit Feedback
A personalized survey is sent to guests within minutes of the table clearing.
- Thank-you
- Feedback request
- Next-visit CTA
- Triggered immediately post-departure
Personalized Re-engagement Campaigns
Messages are sent to guests at the moments that truly feel personal.
- Birthday
- Anniversary
- Win-back
- Ramadan
- Eid
- Automated triggers 2 weeks ahead of occasion
- Lapsed-guest nudge at 60 and 90 days
AI: Service Recovery Coming soon
A personalized sequence is activated before disappointed guests make public reviews.
- Low-rating alert
- Automated recovery sequence
- Escalation to operator or account manager
02
Booking, every channel
Website
Direct booking on the venue's website, without guests being sent elsewhere.
- Customizable widget
- EN/AR
- Logo + brand colors
- Shifts
- Sections
- Cover caps
- Multi-venue support
Social Media
Direct booking from Instagram or Facebook without guests leaving the app.
- Customizable widget
Listing Platforms
Bookings wherever guests are already searching.
- Customizable widget
- Google Reserve
- Tripadvisor
- Zomato
- Michelin Guide
- Webook
- The Chefz
- Wddk
Telephone
Guests who call to book are greeted personally, with their profile surfacing automatically.
- Avaya
- Cisco
- Mitel
- Yeastar
- Grandstream
- Exa Call
- Bavaya
Dietary Profiles
Guests' dietary preferences and allergies are captured and remembered thereafter.
- Captured in widget
- Automatic flow to chit printout and host stand on arrival
Special Occasions
Guests can make bookings with specific requirements such as separate room, table size, and more.
- 'Submit a Request' button
Smart Payments
Reservations are confirmed with a deposit, securing the booking in a single step.
- MyFatoorah
- Network International
- Stripe
- Moyasar
- Paymob
- PayGCC
- Planet
- Emirates NBD
- Geidea
Waitlist
Guests automatically join the waitlist when the venue is full and are notified when a table frees.
- Virtual + on-premise
- WhatsApp and SMS notifications
Events
Guests book unique experiences as easily as with any standard reservation.
- Customizable widget
- Valentine's
- NYE
- Ramadan
- Brunch
- Themed events
- Packages + payment capture
In-house Identification
Hotel guests are immediately recognized in dining venues, based on their room number and profile.
- Oracle Opera (OPERA 5)
03
Personalized service
Personalized Greeting at Host Stand
Guests are welcomed by name and the host already knows their visit history.
- Chit printout
- VIP notes
Table Preference
Returning guests' seat preference is honored; first-timers get the right seat.
- Stored in guest profile
- Surfaced on floor plan at arrival
Personalized Service at Table
Guests' birthdays, allergies, and preferences are known before they say a word.
- Via chit printout and host stand screen
Personalized Manager Touchpoint
Guests interact with managers who know their profile, visit history, and preferences.
- Stored in guest profile
Digital Menu
Guests browse the menu on their own devices and in their language.
- Regular + seasonal menus
- On-brand design
- Multilingual EN/AR
AI: Beverage / Menu Pairing Coming soon
The server makes suggestions guests would have asked for themselves.
- POS order data + guest preference history
04
Guest recognition
Membership & Loyalty
Insights into loyal guests, for recognition at every touchpoint.
- Tier-based identification
- Repeat visit rewards
- Membership IDs
Automated Guest Feedback Capture
Guest insights into the dining experience.
- Post-visit survey trigger
- Consolidated ratings dashboard
Guest Segmentation
Guest data organized so future communications reflect who they are.
- New vs returning
- Spend
- Visit frequency
- Dietary
- Loyalty tier
- Acquisition channel
Keep discovering
All three pillars work together. Explore their features to see the full picture.
Ready to see Servme in action?
Book a demo and we will show you exactly how Servme works for your operation.