3-step Campaign Builder
Launch campaigns in minutes, not days; no marketing team required.
- SMS
- Built-in, customizable templates
- Audience segmentation by guest tags
Empowered Teams
02. Team
Every tool the team uses, from campaign builder to host stand to POS. Built around one principle: the system should work harder than the team, so the team can focus on the guest.
01
Campaigns on autopilot
WhatsApp Template Builder
Build branded templates for each location, consistent across every send.
- Drag-and-drop builder
- Message preview
- Multiple sender IDs per location
- Brand colors + cover image
- 99% deliverability
CRM Auto-Enrichment
Automatically build rich guest profiles and put a face to the person.
- Preferred language
- Visit history
- Preferences
- Dietary needs and allergies
- Birthday
- Anniversary
- Reviews
Smart Audience Lists
Set rules to automatically switch from static audience lists to dynamic ones.
- Email campaigns
- Dynamic rules and filtering
Automated Marketing Triggers
Send messages to guests at key moments, with no manual management.
- Win-back
- Birthday
- Anniversary
- Ramadan
- Eid
- NYE
- Lapsed-guest nudge
Guest Segmentation Engine
Organize audience lists for every targeted campaign, based on real behavior.
- New vs returning
- Spend
- Tags
- Loyalty tier
- Dietary
- Acquisition channel
Guest Auto-tagging
Set attributes to automatically recognize VIPs, spenders, first-time arrivals, etc.
- Frequent visitor
- High spender
- Custom behavioral conditions
02
Reservations in one view
Unified Reservations Dashboard
View all bookings on one screen, regardless of where they came from.
- All channels in one view
- Commission-free
Branded Multilingual Booking Widget
Configure the widget so it looks like your brand and matches your guests' needs.
- Logo
- Colors
- Languages
- Shift rules
- Sections
- Party sizes
- Cover caps
- Multi-venue support
Automated Booking Notifications
Communicate every booking moment automatically, with no staff effort.
- Customizable templates across email, SMS, and WhatsApp
- Confirmations
- Reminders
- Cancellations
- Payment links
No-show Tracking
Secure at-risk reservations with automatic WhatsApp messages.
Payment Groups
Set deposit thresholds; high-stakes seats secured, low-stakes ones friction-free.
- Pre-auth
- Deposit
- Cancellation fee
- No-show fee rules
- Configurable by shift, party size, event
Waitlist Management
Handle virtual and walk-in waitlists without losing guests, online and on-premise.
- Staff view
- Manual add
- Automated SMS/WhatsApp guest notifications
Event Setup & Conversion Tracking
Configure events in detail and track ROI on the same widget guests already use.
- Capacity
- Targeting rules
- Packages
- Payment
- Multi-language
- Event performance tracking
03
The floor in motion
Table Management System
Get a real-time view of who's here, who's coming, and what every table needs.
- Reservation list
- Floor plan
- Grid view
- Cover flow
- Arrival status
- VIP flags
- Real-time sync
Manager App
View and manage everything that's happening on the floor in real time.
- Analytics and key stats
- CRM database
- Live table and reservation spend
- Reservations
- Floor plan
- Cover flow
CRM Direct Access
Know every guest before they sit down, with no manual searching.
- Preferred language
- Visit history
- Preferences
- Dietary needs and allergies
- Birthday
- Anniversary
- Last review
- Last table spend
- Frequent visitor
- High spender
Walk-in Seating & Routing
Manage walk-ins without breaking the seated reservation pace.
- Live table status
- Drag-and-drop section updates
- Grid view
Dynamic Floor Plan & Grid Layout
Configure and reshape the layout as needed; live state visible in sections and grid view across devices.
- Custom floor plan
- Sections
- Grid view
- Drag-and-drop layout
- Capacity per section
- Real-time table status
- Turn time
- Section management
- Real-time updates across devices
Shift Automation
Create multiple, concurrent, event-based shifts, each with its own rules and linked to its online inventory.
- Automated operational tasks triggered by service-period rules
- Online inventory
- Opening and closing hours
- Payments
- Policies
- Branding
Chit Printout
Share a physical reference with the kitchen and floor: dietary notes, VIP flags, allergies.
- Per-cover printout with full profile
Table Turnover Prediction
Track meal courses on every table, and know which ones are nearing turnover.
- Meal course tracking per table
- Customizable and brandable
- Table management system
- Floor plan
POS Integration
Track every table and cover spend in real time so managers can act quickly.
- Oracle Simphony
- Foodics
- Revel
- Infrasys
- Aloha
- Syrve
- Linga + 25 more
Upselling at Table
Seize upselling opportunities on the spot based on live table and cover spending.
- POS integration
- Real-time spend visibility
Payment Activation
Decide in advance when and how much a guest pays per cover, reservation, or table.
- Event deposit
- Pre-auth
- Packages
- Payment policies
- No-show rules
- Last-minute cancellation rules
Deposit Auto-deduction
Automate deposit deductions at checkout; no manual reconciliation.
- Automatic pre-auth and deposit deduction
- Cancellation and no-show fees processing
PMS Integration
Know automatically if in-house guests have paid for breakfast; each room's details linked to the guest's profile.
- Oracle Opera (OPERA 5)
- In-house guest flag
- Room billing
- Meal board
04
Shift-by-shift data
Guest Segmentation Engine
Build targeted segments from behavioral, transactional, and loyalty data.
- New/returning
- Spend
- Visit frequency
- Loyalty tier
- Channel of acquisition
Automatic CRM Enrichment
Automatically update guest profiles post-visit; zero manual data entry.
- Visit history
- Spend
- Behavioral tags
Guest Feedback Dashboard
Consolidate ratings, low-rating alerts, and sentiment tracking, all in a single view.
- Real-time notification of negative feedback
- Escalation workflow to GM
Exportable Data
Download key operational stats, organized in the format that matches your needs.
- Data report
- Manager report
- Easy to read formatting
- Exportable in Excel and PDF
Summary Dashboard
Get a snapshot of how various venues perform against one another over a given period.
- Filtering by date, venue, covers, revenue, booking channel
Keep discovering
All three pillars work together. Explore their features to see the full picture.
Ready to see Servme in action?
Book a demo and we will show you exactly how Servme works for your operation.