2023 has been a remarkable year for SerVme, marked by the launch of several groundbreaking features that have transformed the way restaurants manage their operations and interact with guests. We want to thank you, our customers and partners, for your partnership. From introducing features like Auto Tagging to enhancing our POS integration, each update was designed with our users’ needs in mind. Let’s take a closer look at the features we rolled out this year.

Product features: Marketing

Auto Tagging

Auto-tagging allows you to set up predefined rules, conditions, and attributes that are automatically added to your guest profiles.

Direct Integration with Facebook and Instagram

This integration allows restaurants to add a “Reserve” or “Book Now” button on their social media pages.

Source of Bookings for Channel Optimization

Track reservations effectively under different contacts, accommodating various sources like concierges, assistants, or third-party booking apps.

Simplified Booking Cancellation via Email and SMS

Enhancing the guest experience with an easy, direct booking cancellation option.

Editable Tags for Email Subject Lines

Customize your restaurant email subject lines with editable tags.

Product features: Integrations

Enhanced Integration with Simphony POS

Restaurants can now exchange data between SerVme and Simphony POS seamlessly. This integration personalizes the guest experience and provides real-time updates on spending.

Enhanced Integration for Multiple POS Systems

We’ve enhanced POS integration with features like link/unlink for various systems including IIKO, Tevalis, Micros 3700, Foodics, Squirrel, Omega, and more.

Product features: Payments

Payment Groups

This feature enables the creation of payment groups and the configuration of direct deposit and pre-authorization packages.

Split Payment with PayMob (Egypt Only)

In collaboration with PayMob, we’ve introduced Split Payment in Egypt.

Product features: Events and Shifts

Redesigned Events Experience

Creating and managing events has become more intuitive with our Web App’s new functionalities. We’ve also added multiple languages such as Portuguese and Spanish to our booking widget.

Shift management

Operators can effortlessly create both timed and indefinite shifts, activate payments, link special events to shifts, and control capacity.

Product features: Operations

Managers’ Notes

Manager’s Notes allows restaurant managers to add notes for waiters and waitresses for specific days, events, or guests.

Innovative Cover Flow

Introducing Cover Flow for a quick, visual snapshot of reservations.

Re-imagined user experience for adding bookings

A revamped reservation details page on the web provides a more comprehensive experience.

Delete Reservation from the Dashboard

Super Admin and Admin users can now delete reservations directly from the Web Dashboard.

Export Report by ‘Booked By’

The new ‘Booked By’ field in reports captures the name of the user who added the booking.

Product features: Table Management and Floor plan

Next-gen floor plan editor

This new floorplan editor allows operators to completely customize the venue’s layout.

Table Combinations

Facilitates the combination of tables to accommodate different party sizes.

Resolving Table Conflicts

Quickly resolve table conflicts with options to hold or release future bookings.

The Grid Layout

This layout quickly shows reservation gaps and conflicts, optimizing table turnover.